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Sanjeet Biswas

AI Engineer & Software Engineer

RAG & LLM Application Builder

Based in Bangalore, Karnataka, India, with 8+ years of experience building secure enterprise platforms for global telecom and finance clients. I specialize in RAG and LLM applications, AI agents, backend engineering with Java and Spring Boot, and full-stack development with Angular.

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8+Years of Experience
GlobalEnterprise Clients
10+Projects & PoCs Delivered
01

About & Skills

Work Experience

Senior Software Developer @ Netcracker Technology

June 2022 – Present

Lead portal development for a global telecom product organization, delivering scalable, secure web platforms with Java 8+, Angular 2, the Liferay framework, PostgreSQL and WildFly. I own solutions end to end — from requirement analysis and architecture through implementation, performance optimization and deployment — while mentoring the development team and ensuring consistent, high-quality delivery.

Client: Rakuten Group, Inc. — a Japanese technology conglomerate based in Tokyo.
Projects

TBAPI — Telecom Business API

Role: Senior Developer / Technical Lead

Designed and implemented telecom business APIs that integrate the customer portal with downstream telecom services and product components.

  • Designed and developed 50+ APIs for telecom product and service management, supporting 10+ downstream integrations.
  • Collaborated with Solution Architects and cross-component teams to define API contracts, error handling and integration patterns.
  • Implemented request signing, HTTPS and secure session handling to strengthen API security and data integrity.
  • Performed performance analysis and load testing; optimized API latency by 30% under high load.

Self-Service Portal — eCommerce

Led development of customer-facing portal capabilities enabling eCommerce purchase journeys and account management.

  • Owned end-to-end delivery of portal features from requirements to production.
  • Built responsive UI with Angular and Liferay; integrated backend services using Java and REST APIs.
  • Improved page load performance by 25% through query optimization, caching and frontend enhancements.
  • Ensured high availability and scalability on WildFly application server.

Ecare — Product Management

Developed product management capabilities supporting telecom service configuration and lifecycle workflows.

  • Implemented product onboarding, configuration and catalog management features.
  • Translated business requirements into scalable technical solutions in collaboration with BAs and architects.
  • Delivered major change requests and enhancements with thorough testing and impact analysis.

POS — CSR Shops

Developed portal capabilities for CSR users to manage customer and product operations across retail outlets.

  • Implemented CSR-facing workflows for product activation, recharge and account management.
  • Integrated with backend services and ensured end-to-end validation and testing.
  • Worked closely with stakeholders to refine requirements and deliver user-centric solutions.

Engineering Leadership & Delivery

  • Analyze new requirements, assess feasibility, and lead proofs of concept and effort estimation.
  • Align technical solutions with cross-component teams and Solution Architects.
  • Review change request designs with Business Analysts and implement major changes with thorough developer testing.
  • Track, triage and resolve defects across the portal, and manage Managed Services (MS) issues.
  • Lead and mentor the portal development team, assigning requirements and defects.
  • Analyze load-testing results to drive performance optimization and delivery planning.

Security Engineering

  • Implemented cookie signing to secure session management.
  • Introduced API request signing to prevent tampering and replay attacks.
  • Implemented HTTP Strict Transport Security (HSTS) to enforce HTTPS and prevent protocol-downgrade attacks.
Technologies
Java 8+Angular 2Liferay 7.4.3WildFly 23PostgreSQLApache CamelRabbitMQ

Software Developer @ IBM India Pvt. Ltd.

Mar 2017 – May 2022

Developed and maintained the Excise Movement Control System (EMCS) for Belgium's Federal Public Service Finance. Delivered production features and defect fixes across Java, JPA and Hibernate modules, SOAP and REST services, XML processing with JAXB, SAX, StAX and DOM, and Oracle and IBM DB2 persistence deployed on Oracle WebLogic.

Client
  • Federal Public Service Finance, Belgium.
Project
  • EMCS — Excise Movement Control System.
Core JavaOracle WebLogicOracleIBM DB2JPA · HibernateJAXB · SAX · StAX · DOMJAX-WS · SOAPREST APIs
02

AI Projects

RAG & LLM Engineering Assistant

IntelBot.ai — Confluence Design Intelligence

IntelBot.ai is an AI engineering assistant built with Retrieval-Augmented Generation (RAG) and large language models. It reads and indexes solution-design documentation from Confluence, retrieves the most relevant context, and provides grounded answers to engineering questions.

The AI agent accelerates new-requirement analysis by identifying affected design areas and recommending changes to existing solution designs, reducing manual document review and improving consistency across engineering decisions.

Core Capabilities
  • Context-aware question answering across Confluence design documentation.
  • Impact analysis for new business and technical requirements.
  • Recommended design updates based on retrieved system context.
Retrieval-Augmented Generation LLM Applications AI Agents Confluence Semantic Retrieval Requirement Analysis Design Impact Analysis
03

R&D · Innovations · PoCs

Netcracker Technology — Rakuten Project

Single Sign-On between Netcracker & Rakuten E-commerce Portal

Designed and implemented Single Sign-On to give users seamless access across platforms with a single login, using secure token-based authentication and session management. The integration strengthened security, improved the user experience and removed the need for multiple credentials.

Added Multi-Factor Authentication to protect sensitive flows.

SSO Token/CookieOTP via Phone/Email

Universal Links for Android & iOS

Implemented Universal Links so web URLs open directly in the native app instead of a browser — launching the Rakuten mobile app when installed and gracefully falling back to the browser otherwise, for a consistent cross-device experience.

Java FiltersAASA File (AppID × Portal URL)

Content Management System (Portal & Mobile App)

Built a proof of concept for a unified Content Management System to manage email and SMS templates, localizations and carousels for both web and mobile from a single source of truth.

Kafka TopicsLiferay Web ContentPostgreSQLRESTful API
04

Hackathons & Competitions

AI Hackathon @ Netcracker Technology

WhatsApp E-commerce Onboarding Chatbot

Built a conversational onboarding system on WhatsApp that uses Meta Webhooks to automate customer registration, order processing and support. It enables businesses to onboard users with minimal friction, deliver real-time updates and drive higher engagement.

PythonDjangoMeta WebhookML Customer Profiling

AI/ML Parking Allotment System

Developed an intelligent parking allotment system that predicts real-time space availability with machine learning and sends instant notifications via Meta Webhooks. The solution optimizes allocation, reduces wait times and improves the user experience through automated updates.

PythonMachine LearningAngular 2Ultrasonic Sensors
05

Personal / Independent Projects

Inventory Management System

Electronic Goods Stock Management with Barcode Scanning

Built a desktop Inventory Management System in JavaFX with integrated barcode scanning to streamline stock tracking, order placement and billing for a retail electronics business.

JavaJavaFXSQLite/MySQLBarcode Scanner

JavaFX to Flutter Migration

Re-engineering the JavaFX Inventory Management System into a Flutter cross-platform application, extending it to mobile and cloud with Firebase-backed synchronization.

FlutterDartFirebaseSQLite/MySQL
06

Professional Certifications

DeepLearning.AI

AI-Powered Software and System Design

Completed a professional course focused on applying AI to software engineering and system-design workflows.

Issued August 31, 2026 Credential ID: 36bb6103
View Verified Certificate

Retrieval Augmented Generation (RAG)

Completed a professional course in Retrieval Augmented Generation, focused on combining information retrieval with generative AI to produce accurate, context-grounded responses.

Issued August 12, 2026 26-hour Course Credential ID: 735a0542
View Verified Certificate

AI Prompting for Everyone

Completed a professional course in practical AI prompting, focused on writing clear, structured instructions that produce reliable and useful generative AI outputs.

Issued August 24, 2026 Credential ID: 2739d79e
View Verified Certificate
07

Education

Pondicherry University

2012 – 2016

Bachelor of Engineering (B.E.) in Electronics & Communication Engineering

GMSSS, Aberdeen, Port Blair

2010 – 2012

Higher Secondary Education (CBSE)

GSSS Subhashgram, North Andaman

2001 – 2010

Secondary Education (CBSE)